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Have Roland Fix your 2480

Roland has acknowledged this design flaw and has an "unwritten" policy of fixing this for you free of charge. You can take this into your local authorized service center or ship it to Roland for repair. If you ship it to Roland, you will be responsible for the shipping cost to Roland (they pay for return shipping). If you take it to a local service center, there will be no shipping costs.

From my experience, this "preamp fix" is free of charge regardless of the warranty status and regardless of whether you are the original owner or not. I purchased my 2480HD second hand, it was out of warranty, and it was still fixed by Roland for free.

WARNING: Not every local Roland service center knows about this problem... and "some" of the tech people at Roland, "if you call them direct", try to talk you out of having this service done or tell you that it is not a really big problem (just overdrive the pre-amps before recording). 

The Best advice I have, for those who want the pre-amp fix done, is to call Roland US (or your country's Roland unit), ask for tech support, explain that you have an earlier 2480HD or 2480CD, would like the preamp fix completed, and you need an RMA number to send it in.

You can also ask Roland to call a local service center near you, and arrange for your 2480 to be taken there.

Be persistent, and if you have problems with a particular tech person, call back later and try to get someone else. Patrick, at Roland US has been particularly helpful on several occasions. 

Roland US Service Center Locator   
Roland US (Hard Disk Recorder Division) Phone #: (323) 890-3741

Roland Canada Phone #: (604) 270-6626

Roland UK Phone #: 01792 515022

Roland Australia Phone #: 02 9982 8266

Roland Germany Phone #: 040-5260090

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